

Let us take the worry out of maintaining your Drupal website so you can concentrate on your day to day business.Ĭontact us today to learn more about our Drupal support services. VolkoTechs Drupal Support and Maintenance service helps keep your Drupal website running smoothly.

We understand that every business has unique needs, which is why we offer customised support packages to suit your specific requirements. We support applications for some very large and trusted UK organisations such as The Institute of Motor Industry, Cambridge University Press, Global Infrastructure Investment and NHS. Our experienced team has years of experience working with the platform, and we stay up-to-date with the latest developments to ensure we are providing the best service possible. Backups and disaster recovery to ensure your website and data are safe and secure.Īll run through a 24/7/365 support service desk and against our impressive service level agreements.

DA's team of open-source wizards have brilliantly taken on the most demanding clients in academia and government.
#DRUPAL SUPPORT SERVICES FREE#
Tracking - assignment of unique reference number and notifications of any changes to the ticket.Įscalation - recorded method of messaging the wider Zoocha team.Īcceptance - closure of the ticket via ‘one click’ acceptance by the client.At Heavy Penguin, we understand the importance of having a reliable and secure website. Drupal is a free and open-source content-management framework that can be customized and is suitable for developing simple websites or complex web applications. Resolution - completion of the ticket ready for acceptance by the client. Validation - review and clarification by the support team.Īssignment - assigning story to relevant team member.Īnalysis - estimate of time required to resolve. Logging - creating a ticket for the inquiry in the shared system(s) and assigning severity level. Drupal Onboarding - Access to a committed specialist who responds quickly and can help you with your website. Flexible Drupal maintenance packages are offered for various industries. The contact is then recorded and managed through the following process: We deliver 2 level of support Drupal Support and maintenance and also Custom level support and maintenance. The process for contacting with Zoocha for Drupal Cloud CMS support is:Ĭall/ email the Zoocha account manager on their direct line/ email address Įmail the issue/ contact enquiry directly into the web based systems provided by Zoocha. 30 day month x 24 hours x 60 minutes = 43,200 minutes per month. Uptime is calculated in the following manner: Valuebound serves world-class Drupal Support, 24/7 Drupal maintenance and support services to enterprise-levels, specifically for Media, Publishing.
#DRUPAL SUPPORT SERVICES PATCH#
Zoocha will maintain availability of the Drupal Cloud CMS Application, with agreed uptime during each measurement period, excluding scheduled outages. Our Drupal Support Services 24/7 Monitoring Incident management Security patch & Core updates Reduce technical debt/ Performance optimization Minor.
